Terms of use

Introduction

The terms of use provide on this page serves as a contract between the customer (you) and Zefari & Co (ABN – 361 537 142 43). This page also governs the use of, and any purchases made from, the Zefari & Co website (www.zefariandco.com). Prior to using the Zefari & Co website, please ensure that you have read and understood our terms of use. By purchasing from, and using www.zefariandco.com you have agreed to our terms of use.

 

Product Orders 

Zefari & Co has the right to adjust prices and modify incorrect prices on all orders. In the event that the price is incorrect, Zefari & Co has the authority to cancel the order and reimburse the full amount in an appropriate manner. 

The consumer may return the product within 30 days of receiving the order. However, this will only apply if the product is in its original packaging and in the same condition as when it was received. In the event that a consumer decides they wish to return the product, they must contact Zefari & Co for the address that they must return the product to. In this instance, the return shipping will be paid in full by Zefari & Co. If the customer lives in a geographical area where the national postal service does not offer returns, then they may be obliged to pay for the return shipping. In the event where a product is damaged during transit, Zefari & Co should be notified within 30 days in order to provide compensation.

 

Payment Options

The standard payment options that are available in all countries are American Express, Visa, Debit, Mastercard and Paypal. You will see ‘Zefari and Co’ on your invoice and on your transaction history if you pay by credit or debit card. We take security very seriously so your details will be safe with us.

Australian and New Zealand customers will have prices displayed and charged in AUD. All International customers will have prices displayed and charged in USD. This figure is then converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder. All products will remain Zefari & Co’s property until the payment has been verified.

If you wish to use a promo code, this should be entered during the checkout process in order to ensure that it is valid. Promo codes will not be valid after the purchase.

 

Confirmation

Upon receiving your order, we will send you a confirmation email to the email address that you provide us. Please note that it is important for you enter the correct e-mail address when making a purchase. We would advise you to save this email in order to facilitate any further contact with our customer service in the future. The confirmation email (receipt) also serves as guarantee of proof of purchase.

 

Additional Charges

All additional charges such as customs, taxes, import duties, brokerage fees, or others- that are charged by your local government are the onus of the recipient. We are not accountable for these fees, as we do not obtain any of this money. The money is paid to your local government. As duties and taxes vary throughout all countries, we are unfortunately unable to supply an estimated cost. Please contact your local customs office for more information.

Orders will not be refunded due to taxes and other additional charges being refused by the recipient.

 

Personal Information

When you are shopping on www.zefariandco.com, we will need to save some of your data to complete your order. You have the right to request access to your data. If you notice that there is something wrong, then you may request to have it changed or removed.

  

Product

Zefari & Co has the right to modify the price of its products, include additional costs and change product information without notice. The product images, descriptions and specifications that are available reflect the product as closely as possible. Zefari & Co reserves the right for errors that may appear on the website and is not able to guarantee that the pictures on the website will accurately reflect the true appearance of the watch. There is a chance that the pictures may appear differently depending on the colour settings on your computer. All images on the Zefari & Co website should be viewed as illustrations only, and not a guarantee of the correct appearance and characteristics.

  

Shipping & Cancellations

Zefari & Co offers free shipping worldwide. Orders are delivered in cooperation with the appropriate postal services and their affiliates. You are able to cancel purchases and return orders by contacting the Zefari & Co customer service team within the appropriate timeframes. In order to receive a full refund for returned items, please ensure that the goods remain in its original packaging and in the exact same condition it was when you received the product. The customer is liable for the risk of transporting the returned goods to Zefari & Co.

The cancellation of an order is not vaild until the customer has notified Zefari & Co by email. In the event that the order has already been dispatched, you are then required to receive the product. You will then be allowed to exercise our 30-day return policy for a full refund.

If the product is no longer in stock or has been discontinued, Zefari & Co has the right to cancel your order and provide a full refund. 

 

Complaints Process

When the customer receives the order, it is their responsibility to check the product carefully to ensure that it is correct and not damaged. If the item is damaged during transport, whether the damage is visible or hidden, you are required to notify the carrier as soon as possible. In the event that your item is damaged or is not what you had ordered, you are required to contact Zefari & Co within 30 days from receiving the product.

All complaints are to be made to our customer service team via our email – hello@zefariandco.com. When submitting an email please include the order number and the reason for complaint and we shall get back to you as soon as possible. The same process applies for returns. Products that are defective should be returned to Zefari & Co and treated as if they were faultless. When returning any product back to Zefari & Co, it is the customers responsibility to ensure that the product is packaged in a way that it cannot get damaged during transportation. Defective products will be replaced with a product of the same model. In the event that a product has been discontinued, the customer will then receive a full refund. In the event that a returned product has been examined and determined to have no defects, then Zefari & Co will send the product back to the customer.  

 

Content

Images and videos that are featured on www.zefariandco may include content generated by users that has been shared on social media. Zefari & Co does not in any way claim ownership of the content taken by our users and takes no legal responsibility for it. In the event that you believe that there has been a violation of copyright or any other right, please contact Zefari & Co.

 

Termination

If it has been deemed you have breached the terms of use, Zefari & Co reserves the right to terminate your account. Termination of an account can be made without prior notice.

 

Amendments

 Zefari & Co may adjust these terms of use when required. When ordering a product through www.zefariandco.com, it is the customer's responsibility to ensure that they are aware of the latest version of the terms of use as this will form the contract between you and Zefari & Co.

 

Last Updated – 20th of January 2018