Shipping & Returns

AUSTRALIA WIDE SHIPPING

We offer FREE standard shipping across Australia on all orders over $50!

Once your payment has been verified, it will take 1-2 business days for your order to be processed and dispatched. However, orders made on weekends or holidays will be dispatched on the next business days. Purchases made after 2:00 pm AEST will not be dispatched until the next business day. For orders placed after 2:00 pm AEST on a Friday, the order will likely be dispatched out on the following Monday. 

 

INTERNATIONAL SHIPPING

We offer FREE standard shipping worldwide on all orders over $50!

For free standard shipping the estimated delivery time on international orders are 14-20 business days from the date of dispatch. For all orders dispatch will occur after your payment has been authorized and verified, which can take up to 2 business days. Therefore the day the order was placed may not necessarily be the day the order is verified. Orders are processed within 1-2 business days after your purchase is verified. It may take 24-48 hours for your tracking details to update.

 

CUSTOMS, TAXES, DUTY & FEES

All international orders are delivered through DHL and are received by your countries local postal stream. All additional charges such as customs, taxes, import duties, brokerage fees, or others- that are charged by your local government are the onus of the recipient. We are not accountable for these fees, as we do not obtain any of this money. The money is paid to your local government. As duties and taxes vary throughout all countries, we are unfortunately unable to supply an estimated cost. Please contact your local customs office for more information.

Orders will not be refunded due to taxes and other additional charges being refused by the recipient.

 

RETURNS

We offer a 30 day money back guarantee!

Although we are certain that you will adore our product once you receive it, we understand that sometimes there may be a change of heart. That is why we offer a 30 day money back guarantee, given that the product is still in a sellable condition. Any product in such condition can be returned for a full refund within 30 days of delivery. We provide free and easy returns worldwide for orders over $50.00. Please contact us at hello@zefariandco.com and use the subject heading 'RETURN' to schedule the return and receive a prepaid return label.                 

Please note that this offer only includes standard shipping. Express shipping charges are paid at the customer's own expense.

For orders under $50.00, the customer is accountable for the cost of return shipping. After we have received the product and verified that it is in a sellable condition, the return will be processed and a full refund will be issued.